Customer Portal Help

WIConnect Wireless has developed this portal to allow our customers easy access to their account information. You can view and print current and past invoices, and choose to pay open invoices online with a credit card using our authorize.net secure payment portal.  Please review this document for help on how to access and use our current customer portal.   If you have any questions please contact us at t608-524-1579 with any questions.  

Login and Userid and Password information:

You can login to your web portal with the email address that is currently onfile as your default account with us.    This is the same email address that we will be use to send notices that your invoice is now available for viewing.  You can access the portal by using the link from our existing website under the customers menu called Customer Portal.

To login enter your email address and password in the login screen as shown below:

If the Login button does not become available you will need to use the tab key or enter key to move off from the password field.  If the userid and password  are not validated correctly the login button will not be enabled.  If you are logging in for the first time please use your email address and the password that you received in your initial account setup email.  Once you have logged in with that password you will be asked to change your password on the user profile page.  

User Profile Page

You may change your  password on this profile page as well as update a company name and phone number if you have one.   The other fields on this form are for information.  Choose update account and your password will be changed.

Use the forgot password link if you have forgotten your password.   The need assistance link brings you to this page where you can review how this process works.

If you have forgotten your active account email please call us so that we can make sure we have your current active email address on file and can enable that email address to allow you to login.

Portal Landing Page:

The portal landing page shows any current open invoices or credits that you have on your account.  This page also shows to a grid of those items and allows you to open the

Payment History:

To print any of your invoices choose the Download link and a pdf file of your invoice and be saved or opened on your pc.   If you don't have a pdf view like adobe reader or Foxit reader please review our suggestions here.   Once you have the pdf file downloaded you can print or save that pdf file and mail it in with your payment.

You may also move your mouse over the invoice number in the shown invoice grid to display the item detail of that invoice.   The furthest right hand column in the open invoices grid shows the total balance over time.

How To Pay Online:

If you would like to pay your invoices online using our Authorize.net secure payment portal please check the invoices that you would like to pay and click the payonline button at the bottom on the open invoices grid. 

After selecting the Pay amount online with a credit card you will receive a confirmation page showing you the amount that you have selected to pay.

Confirm that this is the correct amount you would like to pay and choose the Confirm Payment Button. You will then be taken to the Credit card Payment screen.

The items highlighted in black are needed to complete the Credit card process.  Once the online bill pay process is completed you will see your invoices in a pending status.  The transaction will be finalized at our offices after we receive notice that your transaction has cleared.

Referal Program: